What's the difference between a heated tobacco stick and a cigarette or cigar?
Cigars, cigarettes, and heated tobacco products all contain real tobacco.
The difference is in how they are used. With cigarettes and cigars the tobacco is burnt, but with heated tobacco products, like Ploom, the tobacco is heated instead. This means heated tobacco products provide you with a smokeless tobacco experience.
Ploom X Advanced is an easy, convenient heated tobacco product that uses innovative HeatFlow™ technology to heat tobacco sticks from the outside, giving you an exceptional tobacco taste sensation with no smoke and less tobacco smell*.
If you're using Ploom X Advanced, you'll need to use ActivBlend™ tobacco sticks to enjoy your heated tobacco experience.
You can't smoke tobacco sticks designed for Ploom X Advanced the way you would smoke a conventional cigarette - and you won't be able to use a cigar or cigarette with Ploom X Advanced, either.
*Comparison vs cigarette smoking. Based on sensory panel testing comparing the tobacco odor intensity of cigarette smoke and the vapor from representative samples of Ploom X Advanced heated tobacco sticks.
- Why Choose Ploom?
- What are heated tobacco refills?
- What are heated tobacco products?
- Is Ploom a vape or a cigarette?
- What is Smart HeatFlow?
- What's the difference between Ploom and other heated tobacco products?
- Does Ploom produce smoke?
- What does Ploom smell like?
- Does Ploom produce ash?
- Do heated tobacco refills produce tar?
- Do heated tobacco refills have propylene glycol in them?
- What kind of tobacco blend is in my heated tobacco refills?
- What's ActivBlend?
- Does Ploom AURA use open-source software?
- What is Ploom AURA?
- How do I start my Ploom AURA for the first time?
- How do I use Ploom AURA?
- What is Auto-Start?
- How do I charge Ploom AURA?
- How do I insert a refill into my Ploom device?
- If a refill breaks and gets stuck, how do I get it out?
- How long do CleanSeal refills take to cool down?
- I have inserted a refill but nothing is happening, what do I do?
- My device is heating up, is this normal?
- Where's the button on my Ploom AURA?
- Can I set a safety lock on my Ploom AURA?
- What do the LED lights on my AURA indicate?
- My Ploom AURA has vibrated 5 times, what does this mean?
- How do I stop a session?
- How do I remove the lock on my Ploom AURA?
- How long does a session last with Ploom AURA?
- How do I know when a session ends?
- How many sessions can I have in a row?
- My session has stopped during use, what has happened?
- Why do I need to register my Ploom AURA?
- How do I clean my Ploom AURA?
- Is my Ploom device waterproof?
- What happens if I remove the front panel while using my Ploom device?
- How do I reset my Ploom AURA?
- My Ploom AURA isn't working, what do I do?
- What are Ploom AURA's different heating modes?
- How do I change modes?
- What is Battery Saver mode and how do I activate it?
- What features are available through the app?
- How do I connect and pair my Ploom AURA with the app?
- What features can I access through the app?
- How can I download the app on Android?
- How can I download the app on iOS?
- Is the Ploom app free to install and use?
- What do I need to do to log in to the app?
- How can I pair my device with my phone?
- How does the Device Radar feature work and what are the limitations?
- How can I manage my consents and notifications?
- How does the lock and unlock feature work in the Ploom app?
- How many devices can I pair with the app?
- How can I disconnect or remove my device from the app?
- Why is the app asking for GPS location permissions?
- Why is the app asking for Bluetooth permissions and Bluetooth device search permissions?
- Why do I need to give notification permissions for the app? How can I configure them?
- How can I receive support if I have issues with the app or my device?
- Why do I need to verify my age?
- When will I need to verify my age?
- What happens if I can't verify my age online?
- I've forgotten my login details. What do I do?
- How do I register my Ploom AURA?
- Why do I need to register my Ploom AURA?
- Can I register multiple Ploom devices?
- Where can I find my Ploom AURA serial number?
- How can I trade in my device?
- Can I trade in multiple devices?
- Do I need proof of purchase to trade in my device?
- Do I need the original packaging to trade in my device?
- Can I trade in for limited-edition devices?
- Why can’t I see the trade-in offer?
- Why should I trade in my device?
- What will you do with my old device?
- How to return my old Ploom device?


