Get Started with Ploom AURA
Ploom AURA was designed with simplicity in mind. Discover just how easy it is to get started and personalise your experience with our Ploom AURA guide.
How to Use Ploom: Step by Step
Unbox your new Ploom and follow our handy step-by-step Ploom guide for a smooth, effortless start to your experience. And remember, if you need any help at all, the Ploom Care Team is only a click away.
Unbox and use your Ploom
Get to know your new device and have a smooth experience from your very first session. Our video tutorial walks you through everything you need to know.
Follow the video and the steps below to kick-start your Ploom experience.
1- Fully charge your device.
2- Slide open the cover.
3- Insert the tobacco stick with the CleanSeal side facing down.
4- The device will heat up automatically, taking about 25 seconds in Default heating mode.
5- Once you feel two vibrations, your device is ready to use.
Customise your Ploom experience
Tailor your session to your taste for an experience that's truly yours. Explore our wide range of refills to find your favourites and customise the length and intensity of your session in the Ploom App.
Enhance your experience with the Ploom App
Choose your heating mode, locate your Ploom, monitor your battery, connect with support, and access the Club.
Get the iOS app
Get started with the Ploom App on iOS and enjoy seamless personalisation options.
Get the Android app
Download the Ploom App for Android and dive into a more tailored Ploom experience.
How to pair your device
Check out our video walkthrough to quickly connect your device to the Ploom App.
Get support if you need it
Have questions or need help of any kind? Reach out to the Ploom Care Team, who will be happy to assist and support you.
Ploom AURA User Manual
Download a PDF Version of the Ploom AURA user manual and instructions
Ploom AURA Specs
Read the Ploom AURA specifications and features
Questions about Ploom AURA
Your new Ploom AURA will arrive set to Shipping Mode. To exit Shipping Mode, you'll need to plug it in briefly, connecting the USB-C cable to the base of your device.
You can charge the device for just a few minutes and start using it straight away. Alternatively, if you want to fully charge the device, leave it plugged in until the line LED flashes ten times and vibrates simultaneously.
Ten LED light flashes will only happen when you exit Shipping Mode. Every time you charge your device from now on, the LED light will blink twice and then turn off to indicate a fully recharged battery.
- Connect your device to the USB-C cable.
- During charging, the line LED will blink until your AURA is fully charged.
- When the battery is fully charged the line LED will blink twice and then turn off.
A few things to note:
- You won't be able to use your Ploom while charging.
- During charging, the battery status function will be disabled. This will be enabled again once your device has finished charging.
- You can charge your AURA with the slider open or closed.
- We recommend you use the dedicated Ploom USB-C cable when charging your Ploom.
- Watch our video for a quick demonstration.
Your Ploom AURA includes innovative CleanSeal technology, a sophisticated barrier that delivers an even cleaner Ploom experience by preventing loose tobacco from falling into your device.
However, your device will still gather some dust and dirt, so we recommend cleaning it once a month, or when you feel the oven is too tight to correctly insert a refill. The Ploom cleaning sticks are a handy accessory to help you do this. Here's how it's done:
- Remove the front panel.
- Slightly moisten a cleaning stick with water.
- With the slider open, insert the stick into the oven and gently scrub the inner surface. Pay particular attention to the areas around the slider and the two protruding parts just down from the top edge of the oven.
- Remove the remaining moisture from the oven and re-attach the front panel.
- Start a session without inserting a refill.
Resetting your Ploom AURA is simple.
- Remove the front cover.
- Gently press down on the button for five seconds with a thin pointed object like ballpoint pen.
- The LED line will blink rapidly 10 times and your device will vibrate. Your Ploom AURA is restored to its default settings and ready to go again!
NOTE: If the red LED dot illuminates for five seconds, this unfortunately indicates a permanent failure error. If this occurs, you'll have same result when connecting the USB-C cable. A permanent failure error cannot be fixed by resetting your device.
When your session is nearing an end, the LED line begins a countdown by moving downwards. A short vibration will indicate you have 20 seconds left and the LED line will start blinking.
Once your session is complete, your Ploom device will signal a long vibration. Carefully remove your used refill, closing the slider, and allow the refill to cool before putting it in the bin. Please respect the disposal requirements where you are. The LED line will indicate the battery level.
To begin another session, simply load your device with a fresh refill. Your Ploom device supports up to three consecutive sessions before a short cooling period is required.
Each refill lasts for one session and can't be re-used.
The length of a single session will vary depending on your Ploom AURA's current heat setting, which you can adjust according to your preference. For more information on this, head to How long does a session last with Ploom AURA?.
During a session, you can take as many draws as you like, with three consecutive sessions before we advise a brief break to cool the device and avoid overheating [1].
Watch this video to learn more.
[1] ≥20 refills in 25° C environmental condition. No of refills per charge vary with heating profile, battery degradation and actual usage conditions.
