help and support

Ploom Care: With you all the way

New to Ploom? Start here for videos, tips, and frequently asked questions. Please reach out to our Ploom Care Team for personal support too. We'd love to hear from you.

Your device, made easy

Get to know your Ploom AURA device with these quick how-to videos.

Your device, made easy

Get to know your Ploom AURA device with these quick how-to videos.

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Get the Most out of your Device

Ready to experience your first Ploom session? Let's go! Using your Ploom AURA is as effortless as watching this short video. 

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Charging your device

Stay ready for every moment - watch how to charge your device with ease. 

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Personalise your Ploom

Small switch, big impact. See how easy it is to switch up your front panel in seconds.

Care for your Ploom, your way

Looking after your Ploom AURA is easy, and it keeps everything running smoothly. Watch our quick videos to maintain and protect your Ploom.

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Using the Ploom App

Unlock even more with the Ploom App. Watch how to personalise your entire experience.

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Reset Made Simple 

Something's not right? Here's how to troubleshoot & reset your device in a few simple steps.

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In Control, Always

Locking your Ploom is quick and simple - and so is unlocking it. Watch this short guide to see how.

Your questions answered

Speak to a Ploom Expert

For support, tips, and guidance, Ploom Care is here for you all the way. Call or chat with us during office hours, or check out our free resources any time.