Ploom Club is our loyalty program. When you join Ploom Club, you'll be able to redeem your Ploom points in exchange for instant discounts on Ploom.my orders or e-vouchers available. Every user that creates an user account automatically becomes a Ploom Club Member.

Yes - Ploom points do expire. When you earn Ploom points, they're valid for two calendar years. For example, that means if you earn points on the 15th June 2022, your Ploom points lifespan will last until the 31st December 2023. It's a good idea to check at the end of each calendar year to see if you've got any points that are due to expire.

No, your points are personal to you and cannot be transferred to another account.

For every friend you invite to try Ploom using your referral code, they'll be able to purchase their device with 10% OFF. You'll also be awarded with up to 1000 Ploom points after your friend successfully registers an account and make purchase a device on Ploom.my. *Your friend must be 18 or over, a smoker and a new customer to Ploom.my. **You can't refer yourself or the same friend multiple times.

If you've got an account with us, you can find your Ploom referral code in your Account Dashboard. If you don't have an account yet, you'll need to create one to get a referral code. Once you've joined the Ploom Club, you'll be able to access your Referral Code under 'Ploom Club' in your Account Dashboard and can copy the code to share with your friends. *Your friends must be 18 or over, a smoker and a new customer to Ploom.my.