How can we help you?
How do I get in touch with the Ploom Care Team?
If you're having problems with your Ploom products, our Ploom Care team is here to help. Get in touch and we'll do our best to get the problem sorted out as quickly as possible.
You can reach our Ploom Care Team using the details below:
Phone: 1800 228 338
Email: [email protected]
or:
Live Chat: Click on the Live Chat icon in the bottom right corner of the screen.
Our Ploom Care Team is available 7 days a week (including public holidays)
Operating Hours:
Monday - Friday: 7am - 10pm
Saturday and Sunday (inlcuding Public Holiday): 10am - 6pm
Alternatively, do not hesitate to contact us via our Contact Us form.
- What is Ploom X Advanced?
- How do I use Ploom X Advanced?
- How do I clean Ploom X Advanced?
- How do I charge Ploom X Advanced?
- Is Ploom X Advanced waterproof?
- Where can I find my Ploom X Advanced registration code?
- How does the Ploom X Advanced Front Panel work?
- What happens if I remove the front panel while using my Ploom X Advanced device?
- How do I set up the Ploom X Advanced manual lock?
- How do I remove the Ploom X Advanced manual lock?
- Where can I use Ploom X Advanced?
- Can you take Ploom X Advanced on a plane?
- How many sessions can I have in a row?
- How long does a session last?
- Where's the button on Ploom X Advanced?
- How do I stop a session?
- When should I lock Ploom X Advanced?
- My Ploom X Advanced isn't working. What should I do?
- My Ploom X Advanced isn't charging. What should I do?
- How long will it take to charge my Ploom X Advanced fully?
- How do I reset my Ploom X Advanced?
- Why do I need to verify my age?
- When will I need to verify my age?
- What happens if I can't verify my age online?
- I've forgotten my login details. What do I do?
- How do I register my Ploom X Advanced?
- Why do I need to register my Ploom X Advanced?
- Can I register multiple Ploom X Advanced devices?
- Where can I find my Ploom X Advanced serial number?
- Do you deliver outside the Malaysia?
- Which delivery service do you use?
- Where is my order?
- How long does it take to ship my Ploom X Advanced?
- I've changed my mind. How do I cancel my order?
- If I cancel my order, will you refund me?
- How do I get in touch with the Ploom Care team?
- What can the Ploom care team help with?
- What are heated tobacco products?
- Can I take Ploom X Advanced and tobacco sticks abroad?
- How do I get rid of my used tobacco sticks?
- What's the difference between a heated tobacco stick and a cigarette or cigar?
- Do tobacco sticks produce Total Aerosol Residue (TAR)?
- Can I use Ploom tobacco sticks with other heated tobacco products?
- Can I use another brand's sticks with my Ploom X Advanced?
- Can I use other tobacco sticks or cigarettes with my Ploom X Advanced?
- When should I replace my tobacco stick?
- If a stick breaks and gets stuck, how do I get it out?
- Will Ploom X advanced be damaged with pressure?
- When I use Ploom X Advanced, the tobacco stick is moving. Is this normal?
- Can I buy accessories for Ploom X Advanced?
- How long does it take for my tobacco stick to cool down?