How can I request e-invoice for my order?

To request e-invoice, please follow the steps below:

1. After your order has been delivered, you should receive an email containing your order invoice and invoice number.
2. To submit the request, send an email to [email protected] with your full name and invoice number.
3. Our partner, SWAP will then assist you with your request via email.

Please note: E-invoice requests must be submitted within the same calendar month as the purchase date.

If you haven't received your order invoice or need further assistance, feel free to contact our Ploom Care Team — we're happy to help!